The async retention team for Shopify brands
Your retention team, minus the meetings.
RetentionSmith builds your Klaviyo flows, writes your campaigns and reports every month. Core flows, campaigns and plain-English reports, from $1,500/month. Async by design. Drafts, approvals and reports in one place.
- Locating your storefront
- Checking signup capture
- Looking up SPF & DMARC
- Preparing your audit request
Free · Read-only · No call required. Your score appears on screen, with the full report by email after you confirm.
Nothing sends without your approval. The one exception: if you turn on auto-approve, email campaigns that pass our quality checks send automatically. Flows always need your approval.
Delivery guarantee
Flow Build live within 15 business days of completed onboarding, for reasons within our control, or a full refund.
What we build
Six core flows, built and tuned for you.
Our work is produced with automated systems and proven templates. Nothing sends without your approval. The one exception: if you turn on auto-approve, email campaigns that pass our quality checks send automatically. Flows always need your approval.
How it works →What you get
Real deliverables, not slide decks.
Flow emails
18–24 emails across six core flows, on-brand, with your real product photos.
Campaigns
4–12 campaigns a month sent to engaged segments, not your whole list.
Plain-English reports
What earned, what we’re testing next and why. Monthly on Growth, weekly on Scale.
The problem
Common gaps in Shopify email programs
See which signup and deliverability basics your store is missing. Your score appears on screen, with the full report by email after you confirm.
Run the free audit →Half-built flows
Many stores run a one-email welcome, skip browse abandonment, or build a winback flow that never gets switched on.
Whole-list blasts
A common habit is sending every campaign to the whole list instead of engaged segments, which can wear out a list and hurt inbox placement.
Missing authentication
Some stores send without DMARC. Gmail and Yahoo require it for bulk senders, those sending about 5,000 or more emails a day, so that’s a deliverability risk. Source: Gmail sender guidelines
Estimate
What could welcome emails bring in?
Example: Klaviyo’s flow benchmarks list a welcome series for stores with “$5M-20M in annual revenue” and an average order value of $44–$83 at “$0.60” (25th percentile) to “$2.19” (75th percentile) revenue per recipient. Klaviyo defines revenue per recipient as “the revenue attributed to flow emails divided by the number of delivered emails.”
- Revenue per recipient (from the page): $0.60 to $2.19 per delivered welcome email.
- Delivered welcome emails: the page doesn’t give this. Use your own number. For this example, 1,000.
- Multiply: 1,000 × $0.60 = $600, and 1,000 × $2.19 = $2,190.
- Result: about $600 to $2,190 in revenue attributed to the welcome series, per 1,000 delivered welcome emails.
The page doesn’t say how many welcome emails each signup receives, or how many signups a store gets, so we can’t turn this into a monthly figure for you. Klaviyo says the percentile columns are “comparison values at the lower and upper ends of the range, not a guaranteed result for your flow.” Attributed revenue isn’t profit.
Your free audit shows which basics your site is missing.
Estimates, not promises; results depend on your traffic, offer and list. Source: Klaviyo: Benchmarks for flow emails reference.
Run the free auditCompare
What you get with RetentionSmith.
| RetentionSmith | |
|---|---|
| Price for core flows + monthly campaigns | From $1,500/mo, published |
| Meetings required | None. Fully async |
| Draft turnaround | 5 business days |
| Approval before anything sends | In your portal; optional auto-approve for campaigns |
| Automated QA (links, merge tags, footer, discounts) | Every draft |
| Contract | Month-to-month |
| You own flows & templates | Yes, in your Klaviyo |
| Reporting | Plain-English, monthly or weekly |
Process
From audit to live flows, without a call.
- 1
Free audit
Enter your store URL. Your score appears on screen, with the full report by email after you confirm.
- 2
Choose a plan
Pick Flow Build, Growth or Scale and check out securely with Stripe. No sales call.
- 3
Async onboarding
Onboarding: a brand questionnaire, asset upload, and connecting Klaviyo.
- 4
Approve in your portal
Drafts arrive within 5 business days. Approve, comment or request edits. Nothing sends without your approval. The one exception: if you turn on auto-approve, email campaigns that pass our quality checks send automatically. Flows always need your approval.
- 5
Results, reported
A plain-English report on what earned, what we're testing next and why: monthly on Growth, weekly on Scale.
Pricing
Transparent pricing. Published, not quoted.
Flow Build
$2,500 one-time
- 6 core flows: welcome, abandoned checkout/cart, browse, post-purchase, winback, sunset
- 18–24 emails drafted in Klaviyo for your review
- Engaged, VIP, repeat & unengaged segments
- Deliverability fixes (SPF/DKIM/DMARC guidance)
- 30-day performance check
Growth
$1,500/month
- Ongoing flow upkeep & optimization
- 4 email campaigns per month
- Monthly A/B tests
- Monthly plain-English report
- Approvals in your portal (optional auto-approve for email campaigns)
Scale
$3,000/month
- 12 email campaigns per month
- Quarterly flow rebuilds
- Advanced & predictive segmentation
- Two A/B tests per month
- Weekly report
Month-to-month. Cancel any time with 30 days' notice; billing continues through the notice period. Monthly plans renew automatically each month until you cancel. Prepaid fees aren’t prorated or refunded. Your flows stay in your Klaviyo account. Klaviyo's own subscription is billed to you by Klaviyo.
Month-to-month
Month-to-month. Cancel any time with 30 days' notice; billing continues through the notice period. Monthly plans renew automatically each month until you cancel. Prepaid fees aren’t prorated or refunded.
You own everything
Flows, templates and segments live in your Klaviyo account.
Nothing sends without you
Nothing sends without your approval. The one exception: if you turn on auto-approve, email campaigns that pass our quality checks send automatically. Flows always need your approval.
FAQ
Questions, answered.
Do I need to get on calls?
No. We're async by design: onboarding is a short form, drafts arrive in your portal, and questions go by email.
Do you need my Klaviyo login?
No. You create a private API key with only the permissions we list, and you can revoke it any time.
Will you send anything without my approval?
Nothing sends without your approval. The one exception: if you turn on auto-approve, email campaigns that pass our quality checks send automatically. Flows always need your approval.
What do I keep if I cancel?
Everything. Flows, templates and segments live in your Klaviyo account. Month-to-month. Cancel any time with 30 days' notice; billing continues through the notice period. Monthly plans renew automatically each month until you cancel. Prepaid fees aren't prorated or refunded.
Do you guarantee revenue?
No, and we'd be wary of anyone who does. We guarantee delivery: if your six Flow Build flows aren't live within 15 business days of completed onboarding, for reasons within our control, you get a full refund.
Which platforms do you support?
Shopify stores using Klaviyo. Not on Klaviyo yet? It has a free plan, and you'll need an account before onboarding. Our free audit works for any online store.
Who we are
A small, focused company.
RetentionSmith LLC is a Utah company based in Salt Lake City. We do one thing: email retention for Shopify brands on Klaviyo. Nothing sends without your approval. The one exception: if you turn on auto-approve, email campaigns that pass our quality checks send automatically. Flows always need your approval. Accountability stays with us, and you can reach a person by email any time.
See which signup and deliverability basics your store is missing.
Free, automated, read-only. Your score appears on screen, with the full report by email after you confirm.